Can I have my order redirected to another address if my order has already been shipped?

Unfortunately, once your order is shipped it must go to the address providedat the time you place your order. If you cannot receive or pick up your order after three attempts by the courier, it will come back to our warehouse and order will be auto cancelled.Any refund against prepaid orders will be initiated after cancellation.

Can I request a specific date or time slot for my delivery?

We are unable to take such requests at the moment.

Why do you require a signature to receive a package?

Most of our shipments contain valuable products and we like to ensure that our customers receive their products safely.
Please ensure to mention a shipment address where you or someone you trust accepts the delivery on your behalf.

What happens if no one is available to sign for my order at the address registered with order?

Most of our carriers make three attempts to deliver a package. After three delivery attempts, our couriers will return your order to us and order will be cancelled.
Normally the courier company would deliver the product to the nominated person as well on the basis of legitimate identity proof like Adhaar Card ; PAN Card or Passport.

Whom should I contact if my shipment arrived later than expected?

We sincerely apologize for any inconvenience this may cause. We do everything we can to ensure your experience at makes your life just a little easier and your satisfaction is important to us. In rare cases there may be a slight delay in transit due to events beyond control of our logistic partners. We keep our customers informed of Estimated Delivery Timelines in such cases by way of Delivery Status on

What should I do if my shipment is lost?

Please contact us and we will initiate a thorough search of your shipment with the courier partner.
In case the shipment is declared lost we will re ship your order based on stock availability or refund your order value.

What should I do if my parcel arrives damaged?

Please refuse to accept if the parcel is damaged or accept after leaving specific remarks while signing for Delivery [Proof Of Delivery].

What should I do if the product was found damaged upon box opening?

The packaging should only be opened in the presence of the Strella India installation engineer and in case product is found damaged/faulty, contact Strella India Customer Care at +917991289966

In order to be eligible for damaged/missing/product not as described claims, the installation by Strella India engineer needs to be scheduled and done within 72 hours of the delivery.

Un-boxing of product in the absence of installation representative or without consent of Strella India will result in refusal of claims for damaged product.

Also external damage/defect claims will be not accepted if customer starts using a product.

What should I do if my shipment is missing an item(s)?

Please contact the Customer Care No. within 24 hours of delivery and we will check the status of your missing items.

Do you ship internationally?

No, we do not currently ship internationally.

We ship strellaindia products that are eligible for Standard Ground and Surface Shipping to all major cities and towns in India.

Do you deliver to all Pin codes in India? How much time should I expect for the delivery to be completed?

Our delivery partners deliver e-commerce shipments to most of the Pin codes in India. You can check delivery details by entering your location Pin code on each product page.

Large Appliances or Bulky Items are delivered to your doorstep. However, in case of delivery to higher floors where lifts cannot be used and staircases are too narrow, then delivery will be provided on the ground floor of the customer’s premises and Customer has to arrange for its delivery at his / hers house at their own cost therefrom.